i. Logistics

Our customers benefit from our ability to offer a door-to-door service as we can deliver anywhere in Europe. We are able to bring fresh product from the factory to our European customers in less than two days though our well-established airfreight routes. Our frozen product is shipped in a sealed refrigerated container directly to one of the major cold storage and distribution centres in Europe. The frozen product is available on demand from this cold storage.

ii. Cold Chain

Working in a tropical climate, we are critically aware the importance of managing cold chains. For fresh product we have our own refrigerated vehicles to take the final product under ideal conditions right into the airport. From there we only utilize planes with managed hold environments to deliver our product as fresh as is possible to our customers.
For frozen product, we load directly from our factory cold store into a refer container. This is sealed until is reaches our cold store in France, thus providing an unaffected environment for the product.

iii. Shelf Life

As our fish is farmed and we fully control the stress, bacteria, temperature and distribution we have an exceptional shelf life of up to 16 days for fresh product and 2 years for frozen product.

iv. Marketing

We have developed a full range of promotional material to help our customers with promotions and marketing. This included posters, leaflets, recipes, displays, videos and presentations. We are getting increased exposure in the trade press, and we are running an advertising campaign is appropriate publications.

v. Quality Assurance

We have a dedicated team that check on and record performance on all aspects of the business. They remove and check one of every boxes of product leaving the factory. Before processing they check cleanliness of surfaces, personnel and water only allowing processing to commence once they are satisfied that all are in good order. They continuously confirm the food safety of our products. They monitor the environment making sure that there are no significant changes. They invite relevant statutory bodies to inspect their work every month, to provide independent confirmation that we are always maintaining the very highest standards.

vi. Sales

Our offices in Harare and Luxembourg have 6 full time staff. They not only look after the logistics, but also are on hand to facilitate quick and easy sales to all our customers.

vii. Year Round Supply

Our fish is not dependent on seasonal catches and can be relied upon it every week of the year in the volumes that you want. At any one time we will have 250 tonnes ready for harvest. We have positioned ourselves to be the leading supplier of Tilapia products into the EU and Southern African market.

viii. Packaging

We have designed our own packaging to meet the strict specifications that we require. Both fresh and frozen packs are manufactured specifically for us using only virgin materials.